Frequently Asked Questions

FAQ

General Inquiries

  • What Documents Can I Give As Identity Proof And Address Proof?
    You can attach self-attested copy of any one of them for Proof of Address & proof of Identity.
    
    Aadhaar (UID) Card
    
    A Valid Passport
    
    Voter ID Card
    
    Current passbook of Post Office/PSU Bank as Proof of Address, having photo as Proof of Identity & Address.
    
    Photo Identity Card having address of Central Govt./PSU or State Govt. /PSU only.
    
    Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head.
    
    Certificate of address with photo from Govt. Recognized educational institutions (for students only)
    
    Pensioner's Card having Photo with address.
    
    CGHS/ECHS Card
    
    Address card with photo issued by Dept. of Post, Govt. of India.
    
    Caste & Domicile Certificate with Photo & Address issued by State Govt.
    
    Freedom Fighter Card having Photo & Address
    
    Certificate of address having photo issued by Village Panchayat head or equivalent authority. (For rural areas)
    
    Kisan Passbook having Photo with Address.
    
  • My Fiber Internet Is Not Working, What Should I Do?
    First check the LEDs on the router –
    
    If No LED is glowing, then
    
    
    Ensure power cable is connected to CPE and power supply is available.
    
    If power is not coming, pls. change the socket on different power source to verify the availability of power.
    
    If adapter is faulty, pls. replace with the working adapter.
    
    If only WAN LED is not glowing
    
    
    Ensure WAN Cable is properly connected on the WAN port of CPE.
    
    If cable is loose, plug out and plug in the WAN cable again.
    
    If still LED is not coming up, please power off device and power on after 5 sec.
    
    If the problem is still not resolved, then please call to us on 9897128999.
    
    If WAN and LAN/Wi-Fi LEDs are glowing solid green, then
    
    
    If you are connected by LAN cable
    
    a. Ensure that DHCP option is enable in your Ethernet card.
    
    b. Check TCP/IP Setting in your Device by typing in Start -> Run > ncpa.cpl and press enter.
    
    c. Radio button should be checked (Obtain an IP Address automatically & Obtain DNS server address automatically)
    
    d. Check cable from Router LAN port to your PC / Laptop Ethernet port.
    
    e. Verify your IP with following steps:
    
    Click on start button in window.
    
    Click on run
    
    Type cmd, a window dialog box will open
    
    Type ipconfig on command prompt.
    
    If you are not getting the IP address, then please call to us on 9897128999.
    
    If you are getting the IP Address, please try to ping Default Gateway.
    
    If you are getting reply after ping command, it means your connectivity from PC to CPE is fine
    
    If still your fiber internet is not working pls. call customer care
    
    If you are not able to ping Default Gateway, it could be due to LAN connectivity issue, please call to us on 9897128999.
    
  • What Is Static And Dynamic IP Address?
    Static IP address always remains the same.
    
    Dynamic IP address changes from session to session and is given to Business users.
    
  • How Can I Make The Bill Payment?
    You can make offline bill payment via check,cash or online bill payment via Paytm.
    
  • How Do I Check My Bill?
    Billing of the customer is started from the first day of installation and the billing cycle is 30 days. 
    Your bill is sent to your registered Address on your bill generation date.
    
  • How Can I Apply For New Countrylink Connection?

    You can apply for new connection through Get in Touch page or You can also call us directly at our Customer Care number 9897128999.